Refunds and cancellation

Last updated: 9 November 2026

You can cancel the purchase of any skin and get your money back within 7 days of buying it, as long as you haven't used it in a match.

Once a skin has been used in a match it can't be refunded, because it is a digital product that has been used.

When we always refund

• The skin didn't reach your account.
• The skin was different from what we showed.
• You were charged more than once.

How to ask for a refund

Send the email on your account to hanoufsalehsa@gmail.com. We return the money to the same card within 15 days of approving your request.